Job Description
Launch your IT career with our comprehensive paid training program! InnovateTech Solutions is seeking motivated individuals for our Help Desk Support Specialist position in Tulsa. We provide hands-on training in networking, security, and customer service – no prior experience required. Join a team committed to your growth while delivering exceptional technical support to our clients. Enjoy competitive benefits, flexible scheduling options, and a clear path to advancement within our award-winning organization.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues including Windows OS and Microsoft Office
- Document all interactions in ticketing systems with detailed resolution steps
- Collaborate with senior engineers on complex escalations
- Contribute to knowledge base articles and process improvements
- Maintain security protocols for all client interactions
Qualifications
- High school diploma or equivalent (technical certifications a plus)
- Basic computer literacy and problem-solving aptitude
- Strong written and verbal communication skills
- Ability to work flexible hours including occasional weekends
- Passion for technology and customer service excellence
- Willingness to complete our 6-week paid training program