Job Description
Launch your IT career with our comprehensive IT Support Trainee program in Arlington, TX! We're seeking motivated individuals with a passion for technology to join our dynamic team. As a trainee, you'll receive hands-on training in network administration, system troubleshooting, and cybersecurity fundamentals while working alongside seasoned IT professionals. This is your opportunity to gain real-world experience in a fast-paced environment with growth potential into specialized roles. We offer competitive benefits, mentorship opportunities, and a collaborative culture that values innovation and continuous learning.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person
- Install, configure, and maintain hardware/software systems
- Diagnose and resolve network connectivity issues
- Document incidents and maintain accurate service logs
- Assist with cybersecurity best practices implementation
- Participate in cross-departmental IT projects
- Complete certification training (CompTIA A+, Network+)
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to lift 30 lbs for hardware maintenance
- Valid driver's license (required for occasional site visits)