Job Description
Launch your IT career with TechNova Solutions! We're seeking motivated IT Support Trainees in Durham, NC to join our dynamic team. This immersive program combines hands-on training with real-world experience, equipping you with essential technical skills while supporting our enterprise clients. You'll receive mentorship from senior engineers and gain exposure to cutting-edge technologies in a collaborative environment. If you're passionate about problem-solving and eager to grow in the tech industry, this is your opportunity to build a strong foundation for a successful career.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Document troubleshooting steps and maintain detailed incident logs
- Install, configure, and maintain desktop systems and peripherals
- Collaborate with senior engineers on complex system deployments
- Deliver exceptional customer service via phone, email, and remote support
- Participate in training sessions covering cloud platforms and cybersecurity
- Assist with IT asset management and inventory control
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic knowledge of Windows operating systems and networking concepts
- Strong problem-solving abilities and attention to detail
- Excellent communication skills and customer service orientation
- Ability to work independently and as part of a team
- Valid driver's license and reliable transportation
- CompTIA A+ certification or willingness to obtain within 6 months
- Passion for technology and continuous learning