Job Description
Launch your IT career with TechSolutions Inc. as an IT Support Trainee in Richmond, VA! We're seeking motivated individuals passionate about technology to join our dynamic team. This comprehensive training program combines hands-on experience with professional development, equipping you with the skills to become a future IT leader. Enjoy competitive compensation, full benefits, and a collaborative work environment focused on innovation and growth.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist users with system troubleshooting, installations, and configurations
- Document incidents, resolutions, and asset management in ITSM systems
- Collaborate with senior technicians on complex problem-solving
- Participate in cybersecurity awareness training and best practices
- Support office equipment maintenance and vendor coordination
- Contribute to IT infrastructure documentation and process improvements
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to learn new technologies quickly in a fast-paced environment
- Valid driver's license and reliable transportation for occasional site visits