Job Description
Join our award-winning IT team as an IT Support Trainee and launch your career in technology! We're seeking motivated individuals with a passion for problem-solving to provide essential technical support across our Columbus headquarters. This comprehensive training program combines hands-on experience with industry certifications, setting you up for long-term success in high-demand IT roles. Enjoy competitive pay, full benefits, and a clear career path within our rapidly growing organization.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist with onboarding new employees and device setup
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers to resolve complex IT problems
- Participate in cybersecurity awareness initiatives
- Support system upgrades and maintenance projects
- Deliver exceptional customer service via ticketing systems and direct support
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to lift 30 lbs for equipment handling
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Valid driver's license and reliable transportation
- Passion for continuous learning and technology trends