Job Description
Join our dynamic IT team as a Help Desk Support Specialist in sunny Anaheim! We're seeking tech-savvy professionals to deliver exceptional customer service and resolve technical challenges. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where innovation thrives. Start tomorrow in a role that values your expertise and offers growth opportunities. Apply today to become part of our award-winning company!
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Troubleshoot and resolve network connectivity problems
- Install and configure workstations, laptops, and peripherals
- Document incidents, resolutions, and asset updates in ITSM systems
- Train users on new technologies and security protocols
- Collaborate with senior engineers on complex escalations
Qualifications
- 1+ years of IT help desk or desktop support experience
- Proficiency in Windows/macOS and Active Directory
- Strong knowledge of networking fundamentals (TCP/IP, DNS)
- Excellent communication and customer service skills
- CompTIA A+ or similar certification preferred
- Ability to lift 25lbs for equipment handling