Job Description
Launch your IT career with no experience required! TechSolve Solutions is seeking motivated Entry-Level Help Desk Support Specialists to join our dynamic team in Sacramento. We provide comprehensive training and mentorship to help you succeed in providing exceptional technical support to our clients. If you're passionate about technology and eager to learn, this is your perfect starting point!
Responsibilities
- Resolve technical issues via phone, email, and chat for end-users
- Install, configure, and troubleshoot hardware/software systems
- Document support tickets and maintain accurate records
- Collaborate with senior engineers on complex escalations
- Provide clear, patient customer communication
- Adhere to IT security protocols and best practices
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent verbal/written communication skills
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly
- Must pass background check and drug screening