Job Description
Join our dynamic team as an IT Support Trainee and launch your career in technology! We're seeking motivated individuals with a passion for problem-solving and a desire to grow in the IT field. This hands-on trainee position offers comprehensive mentorship and real-world experience in enterprise-level IT environments. You'll work alongside certified professionals to develop skills in network administration, system troubleshooting, and cybersecurity best practices. Our Omaha-based company provides a collaborative atmosphere with opportunities for rapid advancement and certification support. If you're ready to transform your technical aptitude into a professional career, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person requests
- Install, configure, and maintain desktops, laptops, and peripheral devices
- Assist with network connectivity troubleshooting and basic server administration
- Document technical issues, resolutions, and asset inventory in ITSM systems
- Participate in cybersecurity awareness initiatives and data protection protocols
- Collaborate with cross-functional teams on technology infrastructure projects
- Complete vendor-certified training modules and skill assessments
Qualifications
- High school diploma or equivalent (college degree preferred)
- CompTIA A+ certification or equivalent technical training (or willingness to obtain)
- Basic understanding of Windows/macOS operating systems and network fundamentals
- Strong diagnostic and problem-solving abilities with customer service mindset
- Excellent written/verbal communication skills and ability to explain technical concepts
- Valid driver's license and reliable transportation for occasional off-site support
- Ability to lift 25 lbs and work in varied office environments