Job Description
Launch your tech career with TechSolutions Inc., Madison's leading IT innovator! We're seeking motivated IT Support Trainees to join our dynamic team and gain hands-on experience in enterprise-level IT operations. This comprehensive 6-month training program combines classroom learning with real-world projects under the mentorship of certified engineers. You'll master cutting-edge technologies while supporting Fortune 500 clients across healthcare, finance, and education sectors. Join us to build a future-proof skillset and accelerate your career in one of America's fastest-growing tech hubs!
Responsibilities
- Deploy and configure hardware/software systems including workstations, servers, and network infrastructure
- Provide Tier 1 technical support via phone, email, and remote assistance for 500+ employees
- Document IT processes using ServiceNow and maintain accurate asset inventory in Jira
- Collaborate with cybersecurity team on vulnerability assessments and patch management
- Participate in cloud migration projects involving Azure and AWS environments
- Conduct user training sessions on Microsoft 365 and security protocols
- Support disaster recovery drills and business continuity planning initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or commitment to obtain within 90 days)
- Proficiency in Windows 10/11 and Active Directory administration
- Basic understanding of TCP/IP networking principles and OSI model
- Experience with ticketing systems (ServiceNow, Zendesk) preferred
- Strong problem-solving skills with attention to detail
- Ability to lift 30 lbs and work in a fast-paced environment
- Valid driver's license required for occasional site visits