Job Description
Urgently seeking motivated IT Support Trainees in Austin, TX! Join our dynamic team and kickstart your career in technology. We provide comprehensive training, mentorship, and growth opportunities for aspiring IT professionals. Perfect for recent graduates or career changers with a passion for problem-solving and customer service.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems
- Provide Tier 1 technical support to internal/external users
- Document incidents and resolutions using ITSM tools
- Collaborate with senior engineers on complex issues
- Conduct system backups and maintenance tasks
- Adhere to cybersecurity best practices
Qualifications
- High school diploma or equivalent; technical certification preferred
- Basic knowledge of Windows/Linux operating systems
- Strong problem-solving and communication skills
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly
- Valid driver's license (for occasional on-site visits)