Job Description
Launch Your IT Career in the Mile High City
Are you a tech enthusiast ready to turn your passion for technology into a professional career? Apex Tech Solutions is seeking a dedicated IT Support Trainee to join our dynamic team in Denver, CO. We offer a comprehensive training program designed to fast-track your growth in the IT industry, providing you with the hands-on experience and mentorship needed to succeed.
In this role, you will be the first point of contact for our internal clients, solving technical challenges and ensuring our digital infrastructure runs smoothly. If you are eager to learn, possess a problem-solving mindset, and want to work for a company that values innovation, we want to meet you.
Why Join Us?
- Comprehensive Training: Learn from industry experts with years of real-world experience.
- Career Growth: Direct hire path with opportunities for rapid advancement into Senior Support or Network Engineering roles.
- Modern Environment: Work in a cutting-edge office with state-of-the-art technology.
Apply today to start your journey with Apex Tech Solutions!
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person, troubleshooting hardware and software issues.
- Assist in the installation, configuration, and maintenance of desktop computers, laptops, and mobile devices.
- Manage user accounts, permissions, and security protocols to ensure data protection and system integrity.
- Document all technical issues, resolutions, and processes in the helpdesk ticketing system.
- Participate in regular team meetings and training sessions to stay updated on new technologies and best practices.
- Collaborate with senior IT staff to implement network upgrades and software patches.
- Conduct basic hardware diagnostics and coordinate repairs or replacements when necessary.
Qualifications
- Pursuing or holding an Associate degree in Computer Science, Information Technology, or a related technical field.
- Basic understanding of PC hardware components, operating systems (Windows 10/11), and networking fundamentals.
- Strong analytical thinking and problem-solving abilities with a focus on detail.
- Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical users.
- Eagerness to learn new technologies and adapt to a fast-paced support environment.
- Professional demeanor and the ability to work effectively both independently and as part of a team.
- CompTIA A+ certification is a significant plus but not required.