Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to join our Atlanta headquarters. This hands-on training program combines classroom learning with real-world experience in desktop support, network troubleshooting, and system administration. Enjoy mentorship from senior engineers, access to cutting-edge tools, and a clear path to advancement. If you're ready to build a future in IT, apply today!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, and peripherals
- Document IT incidents and resolutions in service management systems
- Collaborate with cross-functional teams on IT infrastructure projects
- Assist in cybersecurity awareness training and policy implementation
- Participate in regular skill development workshops
- Support office technology setups and user onboarding
Qualifications
- High school diploma or equivalent; technical certification preferred (CompTIA A+, Google IT Support)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving abilities and customer service mindset
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation
- Flexibility to work occasional after-hours maintenance windows