Job Description
Join our award-winning IT team in Colorado Springs and kickstart your career in technology! As a Direct Hire IT Support Trainee, you'll receive comprehensive training and mentorship to become a technical expert. We're seeking motivated individuals passionate about solving problems and helping others thrive in a digital world. Enjoy competitive pay, full benefits, and growth opportunities in a collaborative environment. No prior experience required – just bring your curiosity and eagerness to learn!
Responsibilities
- Provide frontline technical support to employees via phone, email, and in-person
- Diagnose and resolve hardware/software issues including desktops, laptops, and peripherals
- Install, configure, and maintain operating systems and applications
- Document all troubleshooting processes and solutions in our ticketing system
- Collaborate with senior technicians on complex network and security issues
- Assist with onboarding new employees and equipment setups
- Participate in ongoing training to master emerging technologies
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of computer hardware and software concepts
- Excellent problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- Willingness to obtain industry certifications (CompTIA A+)
- Valid driver's license and reliable transportation
- Pass background check and drug screening