Job Description
Join our dynamic IT team as a Help Desk Support Specialist in the heart of Jersey City! We're seeking a tech-savvy professional to deliver exceptional user support across our organization. This role offers competitive compensation, growth opportunities, and a collaborative environment where your problem-solving skills make a real impact. If you're passionate about technology and helping others thrive, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage IT service tickets using ServiceNow and track resolution metrics
- Deploy and configure Windows 10/11 workstations and mobile devices
- Document procedures and create knowledge base articles for recurring issues
- Collaborate with network/security teams on escalated technical problems
- Conduct new hire IT onboarding and equipment provisioning
- Monitor system health and perform preventive maintenance tasks
Qualifications
- 2+ years of enterprise-level help desk or desktop support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and endpoint management tools
- Strong troubleshooting skills for Windows/macOS environments
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira, etc.)
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Ability to lift 30lbs for equipment deployments