Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about providing exceptional technical support to our growing client base. This hands-on training program combines classroom learning with real-world experience, equipping you with industry-recognized certifications and practical skills in network administration, system troubleshooting, and cybersecurity fundamentals. Enjoy a collaborative work environment, mentorship from senior engineers, and clear pathways to advancement within our organization. If you're eager to build a future in IT and thrive in a fast-paced setting, apply today!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues across diverse client environments
- Assist in deploying and configuring workstations, servers, and peripheral devices
- Document technical procedures, incident reports, and knowledge base articles
- Collaborate with senior engineers to resolve complex system outages and security incidents
- Participate in IT asset management and inventory control processes
- Support cloud infrastructure maintenance including Azure and AWS environments
- Adhere to ITIL best practices for incident management and service delivery
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic understanding of Windows OS, Active Directory, and TCP/IP networking
- Strong problem-solving skills with attention to detail and logical troubleshooting approach
- Excellent communication abilities and customer service orientation
- Ability to lift 30 lbs and work in standing/walking environments
- Valid driver's license and reliable transportation for on-site client visits
- Proficiency with ticketing systems (ServiceNow, Jira) and remote desktop tools