Job Description
Join our dynamic IT team as an IT Support Trainee and launch your career in technology! We're seeking motivated individuals with a passion for problem-solving to provide exceptional technical support to our clients. This comprehensive training program combines hands-on experience with mentorship from industry experts, equipping you with the skills to thrive in a fast-paced IT environment. Enjoy competitive benefits, career advancement opportunities, and a collaborative workplace culture that values innovation and growth.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and chat
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document troubleshooting steps and solutions in the IT service management system
- Collaborate with senior technicians to resolve complex technical problems
- Conduct user training on new technologies and security protocols
- Monitor system performance and implement preventive maintenance procedures
- Adhere to IT security policies and compliance standards
Qualifications
- High school diploma or equivalent; relevant certifications (A+, CompTIA) preferred
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong customer service skills with excellent verbal/written communication
- Ability to troubleshoot hardware/software issues systematically
- Proficiency with Microsoft Office suite and diagnostic tools
- Must be detail-oriented with strong organizational abilities
- Valid driver's license and reliable transportation
- Ability to lift up to 25 lbs for equipment handling