Job Description
Launch your IT career in the nation's capital with our comprehensive IT Support Trainee program! TechSolutions DC is seeking motivated individuals to join our dynamic team and receive hands-on training in cutting-edge technologies. This immersive 6-month program combines classroom instruction with real-world experience, preparing you for a full-time role as an IT Support Specialist. Enjoy competitive benefits, mentorship from industry experts, and opportunities for growth in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 200+ workstations
- Configure and deploy Windows/macOS systems using imaging tools
- Document incidents, resolutions, and asset inventory in ServiceNow
- Collaborate with senior engineers on network security protocols
- Train users on Microsoft 365 applications and security best practices
- Participate in on-call rotation after initial training period
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Network+ certification preferred
- Basic knowledge of Active Directory and Azure AD
- Strong troubleshooting methodology and customer service skills
- Ability to lift 30lbs and work in server environments
- Valid driver's license for occasional off-site support