Job Description
Launch your tech career with our award-winning IT Support Trainee program in Chicago! Join our dynamic team as a future tech leader and gain hands-on experience in cutting-edge IT infrastructure. We provide comprehensive training, mentorship, and a clear career path to grow into a senior IT specialist. Enjoy competitive benefits, flexible scheduling, and a collaborative environment where innovation thrives. Apply today and transform your passion for technology into a rewarding profession!
Responsibilities
- Provide tier-1 technical support to employees via phone, email, and chat
- Install, configure, and troubleshoot hardware/software systems
- Document IT processes and maintain accurate asset inventory
- Collaborate with senior engineers on complex technical issues
- Participate in cybersecurity awareness training initiatives
- Assist with network administration tasks under supervision
- Contribute to IT documentation and knowledge base updates
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and analytical skills
- Excellent verbal/written communication abilities
- CompTIA A+ certification (or willingness to obtain)
- Ability to work flexible hours including occasional weekends
- Valid driver's license and reliable transportation
- Passion for technology and continuous learning