Job Description
Are you a problem-solver with a passion for technology? Apex Digital Solutions is seeking a talented Help Desk Support Specialist to join our growing team in the vibrant city of Boston, Massachusetts. As the face of our IT department, you will play a critical role in ensuring our employees have the tools they need to succeed. If you are ready to advance your career in a dynamic environment, apply today!
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Work in a collaborative and innovative tech hub in downtown Boston.
- Opportunities for professional development and certification reimbursement.
- State-of-the-art equipment and hybrid work flexibility.
We are looking for a proactive individual who thrives in a fast-paced setting and is dedicated to delivering exceptional user experiences.
Responsibilities
- Provide first-level technical support via phone, email, and ticketing systems for hardware and software issues.
- Diagnose and resolve network connectivity problems, printer malfunctions, and application errors.
- Install, configure, and troubleshoot desktop computers, laptops, and mobile devices.
- Manage and maintain the IT asset inventory and documentation.
- Train employees on new software applications and security protocols.
- Escalate complex issues to Tier 2 support and vendor partners.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or IT preferred.
- 1-3 years of experience in a Help Desk or Technical Support role.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Familiarity with Active Directory and Remote Desktop Services.
- Excellent verbal and written communication skills.
- Ability to prioritize multiple tickets and meet deadlines in a fast-paced environment.