Job Description
Join our award-winning IT team as a Trainee and launch your career in technology! TechForward Solutions is seeking motivated individuals passionate about providing exceptional technical support. You'll receive hands-on training in cutting-edge systems while supporting enterprise clients across Los Angeles. This role offers a clear career path to become a certified IT specialist with competitive benefits and growth opportunities. If you're eager to learn and solve complex technical challenges, we want to hear from you!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist users with system installations, configurations, and troubleshooting
- Document IT incidents, resolutions, and asset inventory
- Collaborate with senior engineers on complex system deployments
- Participate in IT security best practices training
- Conduct user training on new technologies
- Monitor system performance and report anomalies
Qualifications
- High school diploma or equivalent; technical certification preferred
- Basic understanding of Windows/macOS operating systems
- Excellent problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service experience with strong interpersonal skills
- Willingness to obtain CompTIA A+ certification within 6 months
- Valid California driver's license required for occasional on-site visits