Job Description
Join our dynamic IT team as a Remote-Friendly Help Desk Support Specialist in Milwaukee! We're seeking tech-savvy professionals to deliver exceptional customer support across our hybrid work environment. Enjoy the flexibility of remote work while collaborating with our Milwaukee-based team to resolve technical challenges and drive digital transformation. If you're passionate about technology and thrive in customer-centric roles, this opportunity is your gateway to career growth in Wisconsin's thriving tech sector.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote desktop tools
- Diagnose and resolve hardware/software issues for enterprise systems
- Document support tickets and maintain knowledge base articles
- Collaborate with IT teams on system upgrades and security protocols
- Train end-users on new software implementations
- Monitor system performance and proactively address emerging issues
Qualifications
- 2+ years of IT help desk support experience
- Proficiency in Windows/macOS, Active Directory, and Office 365
- CompTIA A+ or equivalent certification preferred
- Strong diagnostic and problem-solving abilities
- Excellent communication and customer service skills
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work independently in remote settings