Job Description
Join InnovateTech Solutions as an IT Support Trainee and launch your career in the heart of Wichita's thriving tech sector! Our comprehensive 6-month training program combines hands-on experience with mentorship from industry experts. You'll gain exposure to enterprise systems, network infrastructure, and customer service protocols while developing critical troubleshooting skills. This direct hire position offers competitive compensation, full benefits, and clear pathways to advancement within our growing team.
Responsibilities
- Diagnose and resolve hardware/software issues across desktop/laptop environments
- Install, configure, and maintain network equipment and peripherals
- Provide Tier 1 support via phone, email, and ticketing systems
- Document technical procedures and maintain accurate service records
- Collaborate with senior engineers on complex infrastructure projects
- Participate in cybersecurity awareness training initiatives
- Assist with asset management and system updates
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of Windows/Linux operating systems
- Strong problem-solving and analytical abilities
- Excellent verbal communication and customer service skills
- Ability to lift 30 lbs and work in varied office environments
- Valid driver's license for occasional off-site support
- Willingness to obtain required industry certifications
- Passion for technology and continuous learning