Job Description
Join TechSolutions Inc. as an IT Support Trainee and kickstart your career in technology with our flexible-hour program! Perfect for students and career changers, this role offers hands-on experience in enterprise IT environments while accommodating your schedule. Our supportive team will guide you through real-world scenarios, building foundational skills in network troubleshooting, system administration, and user support. Enjoy competitive pay, mentorship from industry experts, and a pathway to full-time advancement. Apply today and transform your passion for technology into a professional future!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote assistance
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Document incident tickets, resolutions, and asset inventory using ITSM tools
- Collaborate with senior technicians on network diagnostics and security protocols
- Participate in cross-departmental IT projects and system upgrades
- Deliver user training on software applications and security best practices
Qualifications
- High school diploma or equivalent; pursuing CompTIA A+ or similar certification preferred
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills and ability to learn technical concepts quickly
- Excellent written and verbal communication skills with customer service focus
- Flexibility to work 20-30 hours/week with adjustable scheduling
- Valid driver's license and reliable transportation for occasional on-site visits