Job Description
Launch Your IT Career with Paid Training!
We are seeking a motivated Help Desk Support Specialist to join our growing team in Tulsa, OK. This is a unique opportunity for individuals looking to enter the Information Technology field with paid training and mentorship from industry experts.
As a Help Desk Support Specialist, you will serve as the bridge between our clients and our technical solutions. We provide the roadmap to certification and success; all you need is the drive to learn. Join us and turn your technical curiosity into a lucrative career.
Responsibilities
- Provide tier-one technical support via phone, email, and chat to resolve hardware, software, and network issues.
- Manage and prioritize incoming support tickets using Zendesk or ServiceNow ticketing systems.
- Perform remote desktop support and on-site troubleshooting for workstations and peripherals.
- Assist in the installation, configuration, and maintenance of operating systems and office applications.
- Document technical incidents and resolutions in our knowledge base to improve support efficiency.
- Collaborate with senior engineers to escalate complex issues and gain advanced troubleshooting skills.
- Conduct user training sessions to ensure clients maximize the use of our software solutions.
Qualifications
- High school diploma or GED required; Associate's degree in Computer Science or IT is preferred.
- Strong desire to obtain industry certifications such as CompTIA A+.
- Excellent verbal and written communication skills with a customer-centric mindset.
- Basic understanding of computer architecture, operating systems (Windows, Linux), and network concepts.
- Ability to work flexible hours, including some evenings and weekends if required by the training schedule.
- Proactive problem-solving attitude and the ability to learn new technologies quickly.