Job Description
Join TechSolutions Inc. as an IT Support Trainee and launch your career in one of Jacksonville's fastest-growing tech sectors! Our premium training program offers hands-on experience with cutting-edge systems while providing a competitive salary package. You'll work alongside industry experts to develop critical troubleshooting, networking, and security skills. This high-paying entry-level role includes mentorship, certification pathways, and rapid advancement opportunities. Don't miss your chance to become part of our innovative team shaping Jacksonville's digital future.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Document incidents, resolutions, and maintenance activities in ITSM tools
- Assist with user account management and access control protocols
- Participate in system upgrades, patch management, and security audits
- Collaborate with senior engineers on complex infrastructure projects
- Deliver basic training to end-users on company systems
- Monitor system performance and report anomalies
- Adhere to ITIL best practices and compliance standards
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or Network+ certification preferred
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work flexible hours including occasional on-call duties
- Valid driver's license and reliable transportation
- Passion for technology and continuous learning