Job Description
Join our award-winning IT team as a Trainee and launch your career in technology! We're urgently seeking motivated individuals in Seattle to provide critical technical support and grow into future IT specialists. Enjoy comprehensive training, mentorship from industry experts, and a collaborative environment that values innovation. This is your gateway to a high-demand career with competitive benefits and growth opportunities.
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain desktop/laptop systems
- Provide remote and on-site technical support via ticketing systems
- Document troubleshooting procedures and knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Participate in 24/7 on-call rotation after training period
- Conduct end-user training and orientation sessions
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to lift 30 lbs for equipment handling
- CompTIA A+ certification preferred (not required)
- Valid driver's license for on-site support
- Pass background check and drug screening