Job Description
Launch your tech career with our comprehensive IT Support Trainee program in Orlando! We're seeking motivated individuals with no prior experience to join our award-winning team. You'll receive hands-on training in network administration, hardware troubleshooting, and cybersecurity fundamentals while supporting Fortune 500 clients. Our 6-month mentorship program includes paid certifications and guaranteed career advancement upon completion. Work in our state-of-the-art tech hub with flexible schedules and full benefits package.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Deploy and configure desktop/laptop hardware and peripherals
- Install and maintain Windows/macOS operating systems and business applications
- Document IT incidents and resolutions in service management tools
- Assist with network infrastructure monitoring and basic troubleshooting
- Participate in cybersecurity awareness initiatives and best practices
- Collaborate with senior engineers on complex technical challenges
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent verbal/written communication skills
- Ability to work independently and in team environments
- Valid driver's license for occasional client site visits
- Passion for technology and continuous learning
- CompTIA A+ certification (training provided upon hire)