Job Description
Join Fort Wayne Tech Solutions as our next Help Desk Support Specialist! We're seeking a customer-focused professional to deliver exceptional technical support to our dynamic team. As a key member of our IT department, you'll resolve hardware/software issues, optimize system performance, and ensure seamless daily operations. Best of all – all necessary equipment is provided! Enjoy a modern workspace with cutting-edge tools while advancing your career in a collaborative environment. We offer competitive compensation, comprehensive benefits, and ongoing professional development opportunities.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install and configure computer systems, peripherals, and network components
- Document technical solutions and maintain accurate incident logs
- Train end-users on software applications and security protocols
- Collaborate with IT team to implement system upgrades and patches
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years in technical support or help desk role
- Proficiency with Windows OS, Microsoft Office, and networking fundamentals
- Strong troubleshooting skills with ability to analyze complex problems
- Excellent communication and customer service abilities
- CompTIA A+ or similar certification preferred
- Experience with ticketing systems (e.g., ServiceNow, Jira)