Job Description
Join our dynamic IT team at InnovateTech Solutions and kickstart your career in technology! As an IT Support Trainee, you'll receive hands-on training while delivering exceptional technical support to our clients. This comprehensive program combines mentorship, structured learning, and real-world experience to transform you into a confident IT professional. Located in Pittsburgh's thriving tech hub, we offer a collaborative environment where your growth is our priority.
Responsibilities
- Provide first-line technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document troubleshooting procedures and knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Monitor system performance and implement preventive maintenance
- Deliver user training on new technologies and best practices
- Participate in IT infrastructure upgrade projects
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification or willingness to obtain
- Ability to work flexible hours including occasional weekends
- Valid driver's license with reliable transportation
- Passion for technology and continuous learning