Job Description
Join our dynamic team at Pacific Tech Solutions and launch your IT career tomorrow! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our Honolulu-based clients. As a key member of our IT support division, you'll be the first point of contact for resolving technical issues, ensuring seamless operations, and elevating user experiences. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in Hawaii's thriving tech scene.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network connectivity, system performance, and application problems
- Document all interactions and resolutions using ticketing systems (ServiceNow/Jira)
- Install, configure, and maintain workstations, printers, and peripherals
- Collaborate with senior engineers on complex escalations
- Conduct user training on security protocols and best practices
- Monitor system health and proactively address potential disruptions
Qualifications
- 1+ years of technical support experience in a corporate environment
- Proficiency in Windows OS, macOS, and mobile troubleshooting
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems and remote desktop tools
- Excellent communication skills and customer service mindset
- CompTIA A+ or equivalent certification preferred
- Ability to work flexible shifts including occasional weekends