Job Description
Join our award-winning IT team as a Remote-Friendly IT Support Trainee in Indianapolis! We're seeking passionate tech enthusiasts eager to launch their careers in a dynamic, mentor-driven environment. Enjoy hybrid work flexibility while gaining hands-on experience with cutting-edge systems and industry-leading certifications. This 6-month accelerated program combines paid training, shadowing opportunities, and direct client exposure to prepare you for a full-time IT Specialist role. Apply today and transform your passion for technology into a rewarding career path!
Responsibilities
- Provide Tier 1 remote technical support to clients via phone, email, and chat
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Assist with network troubleshooting, VPN setups, and security protocols
- Document ticket resolutions in ServiceNow knowledge base
- Collaborate with senior engineers on complex system outages
- Participate in weekly training sessions on cloud technologies (AWS/Azure)
- Conduct workstation imaging and software installations
- Support office IT infrastructure during on-site rotations
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Basic knowledge of PC hardware, OS fundamentals, and networking concepts
- Customer service experience or technical aptitude demonstrated via projects
- Strong problem-solving skills and ability to learn quickly
- Proficiency with Microsoft Office 365 and remote desktop tools
- CompTIA A+ or similar certification is a plus
- Excellent written communication skills for technical documentation
- Must reside within 50 miles of Indianapolis for occasional on-site duties