Job Description
Are you ready to launch your career in the tech industry? We are seeking a motivated IT Support Trainee to join our innovative team in the heart of Seattle, WA. This is a fantastic opportunity for recent graduates or career changers to gain hands-on experience with enterprise-level technologies while receiving comprehensive mentorship.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Accelerated career growth path in a thriving tech hub.
- State-of-the-art training programs.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues via phone, email, and in-person.
- Install, configure, and maintain desktop environments, laptops, printers, and mobile devices.
- Manage and prioritize IT service tickets within our helpdesk system.
- Assist in maintaining network infrastructure and ensuring data security compliance.
- Conduct user training sessions on new software applications and security protocols.
- Document technical procedures and maintain accurate records of incidents.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Strong problem-solving skills with a keen attention to detail.
- Basic knowledge of Windows, macOS, and Linux operating systems.
- Excellent written and verbal communication skills.
- Eagerness to learn new technologies and adapt to a fast-paced environment.