Job Description
Join TechForward Solutions as an IT Support Trainee and launch your career in technology! We're seeking motivated individuals to provide immediate technical assistance to our Seattle-based clients. No prior experience required – we provide comprehensive training and mentorship. This full-time role offers hands-on experience in network administration, system troubleshooting, and customer service within a dynamic tech environment.
As a valued member of our team, you'll gain exposure to cutting-edge IT infrastructure while supporting Fortune 500 companies. We offer competitive compensation, growth opportunities, and a collaborative culture where your skills matter. Immediate start available for qualified candidates.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network security protocols and access management
- Document technical procedures and create knowledge base articles
- Provide end-user training on company software and systems
- Collaborate with senior engineers on complex technical projects
- Monitor system performance and escalate critical issues
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic understanding of operating systems (Windows, macOS)
- Excellent problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- CompTIA A+ certification or willingness to obtain
- Valid driver's license for occasional on-site visits