Job Description
Launch your IT career with TechCore Solutions! We're seeking motivated IT Support Trainees in Fresno with flexible scheduling options. Perfect for students and career-changers, this hands-on role offers paid training, mentorship from industry experts, and a pathway to full-time employment. Enjoy remote work options and competitive benefits while building foundational skills in network troubleshooting, system administration, and cybersecurity best practices.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document incidents and resolutions using ITSM software (ServiceNow/Jira)
- Collaborate with senior engineers on network security protocols
- Assist with asset management and inventory control procedures
- Participate in cross-departmental IT projects
- Train end-users on new software implementations
Qualifications
- High school diploma or equivalent; A+ or Network+ certification preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work independently with flexible scheduling
- Valid California driver's license for occasional site visits
- Pass background check and drug screening
- Enrollment in relevant IT program considered