Job Description
Join our award-winning IT team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to join our Kansas City headquarters. This comprehensive training program combines hands-on experience with mentorship from industry experts, preparing you for a full-time role as an IT Support Specialist. Enjoy competitive benefits, professional development opportunities, and a collaborative work environment that values growth and innovation.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues across 500+ users
- Install, configure, and maintain desktop/laptop systems, printers, and peripherals
- Document technical procedures and maintain accurate service ticket records
- Collaborate with senior engineers on complex system deployments and upgrades
- Participate in cybersecurity awareness initiatives and best practice implementation
- Deliver exceptional user support with clear communication and empathy
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- Basic knowledge of Windows OS, networking fundamentals, and security protocols
- Strong problem-solving skills and ability to learn technical concepts quickly
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification is a plus
- Valid driver's license and reliable transportation
- Ability to lift 30 lbs and work in various office environments