Job Description
Join our dynamic IT team as an IT Support Trainee and launch your career in technology! Omaha Tech Solutions is urgently seeking motivated individuals passionate about providing exceptional technical support. This accelerated training program combines hands-on experience with mentorship from industry experts, equipping you with the skills to troubleshoot hardware/software issues, manage network infrastructures, and deliver outstanding user experiences. No prior experience required – we invest in your growth with comprehensive onboarding and certification opportunities.
Responsibilities
- Diagnose and resolve hardware/software issues across desktop/laptop systems
- Provide Tier 1 support via phone, email, and ticketing systems
- Assist with network setup, configuration, and maintenance tasks
- Document incident resolutions and update knowledge base articles
- Collaborate with senior technicians on complex technical escalations
- Participate in cross-departmental IT projects and initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation
- CompTIA A+ certification (or willingness to obtain within 6 months)