Job Description
Start your IT career tomorrow with our urgent Help Desk Support position in Stockton, CA! TechSolutions Inc. seeks a dynamic problem-solver to join our award-winning team. Enjoy competitive pay, comprehensive benefits, and rapid growth opportunities in a collaborative environment. Perfect for recent graduates or tech enthusiasts ready to make an immediate impact!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools
- Troubleshoot hardware, software, and network issues for enterprise clients
- Document cases meticulously using ServiceNow and Jira systems
- Escalate complex issues to senior engineers with clear documentation
- Deploy and configure desktop/laptop systems with imaging tools
- Conduct user training on new software and security protocols
- Monitor ticket queues and maintain SLA compliance targets
Qualifications
- 6+ months of IT help desk or customer support experience
- CompTIA A+ or similar certification preferred
- Proficiency in Windows OS, Active Directory, and Office 365
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent communication and conflict resolution abilities
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Ability to work flexible shifts including occasional weekends
- Valid CA driver's license for occasional on-site visits