Job Description
Launch your IT career with our comprehensive training program! TechSolutions Inc. is seeking motivated No Experience Needed IT Support Trainees in Sacramento, CA. We provide hands-on mentorship, industry certifications, and a clear path to becoming a full-fledged IT professional. Join our dynamic team and transform your passion for technology into a rewarding career.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat
- Assist with hardware/software installation and troubleshooting
- Document incidents and resolutions in ticketing systems
- Collaborate with senior technicians on complex issues
- Participate in weekly training sessions and skill workshops
- Support network infrastructure monitoring and maintenance
- Contribute to knowledge base articles and troubleshooting guides
Qualifications
- No prior IT experience required – we train you!
- High school diploma or equivalent (college preferred)
- Basic computer literacy and troubleshooting aptitude
- Strong customer service and communication skills
- Ability to learn quickly and adapt to new technologies
- Problem-solving mindset with attention to detail
- Valid California driver’s license (for occasional site visits)