Job Description
Join Arlington Tech Solutions and kickstart your IT career! We're urgently seeking motivated IT Support Trainees to join our dynamic team in Arlington, TX. This accelerated 6-month program combines hands-on training with real-world experience, preparing you for a full-time role as a Tier 1 Support Specialist. You'll gain expertise in system administration, network troubleshooting, and customer service excellence while working alongside industry veterans. Our collaborative culture fosters growth through mentorship, certifications, and cutting-edge technology exposure. Apply today and transform your passion for tech into a rewarding career!
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Provide first-level technical support via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems
- Document incidents, resolutions, and procedures in ITSM tools
- Collaborate with senior engineers on complex infrastructure projects
- Train end-users on cybersecurity best practices
- Participate in 24/7 on-call rotation (rotational schedule)
Qualifications
- High school diploma or equivalent; CompTIA A+ certification preferred
- Basic knowledge of Windows OS, networking fundamentals, and cloud services
- Strong problem-solving abilities with customer service mindset
- Ability to lift 30 lbs and work in server environments
- Valid driver's license and reliable transportation
- Flexibility to work evenings/weekends during critical projects
- Passion for continuous learning and tech innovation