Job Description
Are you a tech-savvy problem solver looking for a flexible schedule in paradise? TechHorizon Solutions is seeking a dedicated Part-Time Help Desk Support Specialist to join our Honolulu team. We pride ourselves on delivering top-tier IT support to our diverse client base, and we need a reliable individual to keep our systems running smoothly while maintaining a positive work-life balance.
Why Join Us?
- Work in the beautiful city of Honolulu with a competitive hourly rate.
- Enjoy a flexible part-time schedule that fits your lifestyle.
- Be part of a supportive, forward-thinking technology company.
If you have a knack for troubleshooting and a passion for helping others, we want to hear from you!
Responsibilities
- Provide exceptional Tier 1 and Tier 2 technical support via phone, email, and remote access tools.
- Troubleshoot hardware, software, and network connectivity issues for end-users in a timely manner.
- Log and manage incoming IT help desk tickets using our ticketing system (e.g., ServiceNow, Zendesk).
- Assist in the setup, configuration, and maintenance of employee workstations and mobile devices.
- Conduct basic security awareness training and software patching.
- Maintain accurate inventory records for IT assets.
- Collaborate with the full-time IT team to resolve complex technical escalations.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology or related field preferred.
- 1-2 years of experience in a Help Desk or Technical Support role.
- Strong knowledge of Microsoft Windows and Office 365 suite.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) and basic troubleshooting.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Reliable internet connection and a private workspace for remote support duties.