Job Description
Join TechBridge Solutions as an IT Support Trainee and launch your career in technology with unmatched flexibility! We're seeking motivated individuals to provide essential technical support while accommodating your schedule. This role combines hands-on learning with real-world problem-solving, perfect for students or career changers. Enjoy a collaborative environment with mentorship opportunities and the freedom to balance work with personal commitments. Our Oakland-based team values innovation and work-life harmony, making this ideal for those seeking adaptable hours without compromising professional growth.
Responsibilities
- Diagnose and resolve hardware/software issues across desktop, mobile, and network systems
- Provide Tier 1 support via ticketing systems, phone, and in-person assistance
- Document incident resolutions and maintain accurate knowledge base entries
- Install, configure, and maintain IT infrastructure components
- Collaborate with senior technicians on complex troubleshooting projects
- Participate in cross-functional training sessions for skill development
- Support cybersecurity best practices and data protection protocols
Qualifications
- High school diploma or equivalent; pursuing relevant certification or degree preferred
- Basic understanding of Windows/macOS, networking, and security concepts
- Strong problem-solving skills with analytical thinking abilities
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends (15-25 hours/week)
- Valid California driver's license (for occasional off-site support)
- CompTIA A+ or similar certification is a plus