Job Description
Are you a dedicated IT professional looking for an Immediate Hire opportunity in the heart of Boston?
Boston Tech Services is seeking a proactive Help Desk Support Specialist to join our dynamic team. In this role, you will be the first line of defense for our employees, ensuring seamless technology operations. We offer a competitive salary, comprehensive benefits, and a hybrid work environment.
Why Join Us?
- Immediate Start: Don't wait—join a team that values speed and efficiency.
- Hybrid Work Model: Enjoy the flexibility of working from home and the office.
- Professional Growth: Access to ongoing training and certification support.
Apply today to take the next step in your IT career with Boston Tech Services.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person to internal employees.
- Diagnose and resolve hardware and software issues including printers, laptops, and network connectivity problems.
- Manage and track all support tickets within our Service Desk Management tool (e.g., Jira, ServiceNow).
- Install, configure, and troubleshoot operating systems (Windows 10/11, macOS).
- Perform regular hardware audits and inventory management to ensure accurate asset tracking.
- Collaborate with the IT Infrastructure team to improve system stability and enhance user experience.
- Document all technical issues and resolutions in the knowledge base.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Minimum of 2 years of experience in a Help Desk or Technical Support role.
- CompTIA A+ Certification is a strong plus.
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical users.
- Strong customer service orientation with a focus on resolution and satisfaction.
- Familiarity with Active Directory and cloud services (Azure/Google Workspace) is highly desirable.