Job Description
Launch your IT career with CyberSecure Solutions Inc., a leader in federal cybersecurity infrastructure. Our high-paying IT Support Trainee program offers unparalleled mentorship and hands-on experience in a dynamic government-contracted environment. Enjoy comprehensive benefits including health insurance, retirement matching, and paid certifications. Join our diverse team in the heart of Washington, DC and become part of the next generation of IT professionals protecting national security.
Responsibilities
- Provide Tier 1 technical support for federal agency systems via phone, email, and remote access
- Diagnose and resolve hardware/software issues including Windows OS, Active Directory, and network connectivity
- Implement security protocols and patch management procedures per NIST standards
- Document all incidents, resolutions, and asset configurations in ServiceNow
- Collaborate with senior engineers on infrastructure projects involving cloud migration and zero-trust architecture
- Train on cybersecurity best practices including phishing response and incident reporting
- Assist in IT asset inventory management and compliance audits
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Security+ certification (or willingness to obtain within 90 days)
- Strong troubleshooting skills for Windows OS and network fundamentals
- Excellent written and verbal communication skills
- Ability to obtain Public Trust clearance (required for federal contracts)
- Experience with ticketing systems like ServiceNow or Jira
- Basic knowledge of cloud platforms (AWS/Azure) and virtualization
- U.S. citizenship and ability to pass federal background check