Job Description
Join our award-winning IT team as a Trainee and kickstart your career in technology! We're seeking passionate individuals eager to learn enterprise-level IT support systems. This immersive 6-month program combines hands-on training with mentorship from certified professionals. Gain expertise in network troubleshooting, cybersecurity protocols, and cloud infrastructure while supporting 500+ users in a dynamic environment. Our graduates consistently advance to full-time roles within the company.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Implement cybersecurity best practices including patch management and access controls
- Support cloud infrastructure including Azure and O365 environments
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on network optimization projects
- Provide end-user training on security protocols and software applications
Qualifications
- High school diploma or equivalent (CompSci degree preferred)
- CompTIA A+ certification or commitment to obtain within 90 days
- Basic understanding of TCP/IP networking concepts
- Experience with ticketing systems (ServiceNow/Jira)
- Strong problem-solving and communication skills
- Ability to lift 30lbs for equipment maintenance
- Valid Colorado driver's license