Job Description
Launch your IT career with NexusTech Solutions! We're seeking motivated IT Support Trainees in Dallas, TX with all equipment provided. Join our dynamic team where you'll gain hands-on experience in enterprise environments while receiving industry-leading training. This full-time role offers competitive compensation, comprehensive benefits, and clear growth pathways to become a certified IT professional. Our collaborative culture encourages innovation and continuous learning, making it the perfect launchpad for your tech journey.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, and peripherals
- Document IT procedures and create knowledge base articles
- Assist with system backups, security protocols, and compliance measures
- Collaborate with senior engineers on complex troubleshooting projects
- Participate in regular training sessions to develop technical expertise
- Support internal users via ticketing systems and remote assistance tools
Qualifications
- High school diploma or equivalent; relevant certifications a plus
- Basic understanding of operating systems (Windows, macOS, Linux)
- Strong problem-solving abilities and customer service mindset
- Ability to learn technical concepts quickly and apply them practically
- Excellent written and verbal communication skills
- Comfortable working in a fast-paced, team-oriented environment
- Valid driver's license and reliable transportation