Job Description
Join our dynamic team as an IT Support Trainee in Louisville, KY! We're seeking tech enthusiasts with flexible schedules to launch their careers in IT. Enjoy hybrid work options, mentorship from industry experts, and hands-on experience with cutting-edge technologies. Perfect for recent graduates or career changers looking to build foundational skills in network administration, cybersecurity, and cloud systems. Our collaborative environment offers growth opportunities and competitive benefits including flexible scheduling to accommodate your lifestyle.
At TechSolutions Inc., we invest in talent through structured training programs, certification reimbursements, and clear career progression paths. This entry-level position combines classroom learning with real-world problem-solving, preparing you for advanced roles in our rapidly expanding tech division.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/Linux environments
- Provide Tier 1 technical support via phone, email, and remote assistance
- Deploy and configure network equipment (routers, switches, firewalls)
- Document technical procedures and create knowledge base articles
- Assist with cybersecurity protocols and data protection initiatives
- Collaborate with senior engineers on complex infrastructure projects
- Participate in cross-functional IT audits and system upgrades
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Flexibility to work evenings/weekends during system maintenance windows
- Proficiency with Microsoft Office 365 and remote desktop tools
- Ability to lift 30 lbs for equipment installations