Job Description
Launch your IT career with our comprehensive training program! TechSolutions Inc. is seeking motivated individuals with no prior experience for our IT Support Trainee position in Baltimore. You'll receive hands-on mentorship, industry certifications, and exposure to cutting-edge technology while providing essential IT support to our clients. Join a team that invests in talent and offers clear career progression paths to senior IT roles.
Our 6-month paid training curriculum covers desktop support, network troubleshooting, cybersecurity fundamentals, and customer service excellence. Upon successful completion, you'll transition to a permanent IT Support Specialist role with competitive benefits and growth opportunities.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with senior technicians on complex problem-solving
- Deliver exceptional customer service via phone, email, and in-person support
- Participate in ongoing training sessions and certification programs
- Assist with cybersecurity best practices implementation
Qualifications
- No prior IT experience required – we train you from scratch!
- High school diploma or equivalent required
- Strong problem-solving abilities and analytical thinking
- Excellent written and verbal communication skills
- Basic computer literacy (Windows OS, Microsoft Office)
- Ability to work flexible hours including occasional on-call duties
- Valid driver's license for occasional client site visits
- Passion for technology and eagerness to learn new skills