Job Description
Join NexusTech Solutions as an IT Support Trainee and kickstart your career in technology with flexible hours designed to fit your lifestyle. We're seeking passionate individuals eager to learn in a dynamic environment where growth and work-life balance go hand-in-hand. Our comprehensive training program covers enterprise systems, cloud infrastructure, and cybersecurity fundamentals – all while accommodating your schedule. Perfect for students, career changers, or anyone seeking flexible tech opportunities.
What You'll Gain:
- Industry-recognized IT certifications (CompTIA A+, Google IT Support)
- Mentorship from senior engineers at a leading Silicon Valley firm
- Real-world experience with Fortune 500 clients
- Flexible scheduling options including mornings, evenings, and weekends
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for diverse user bases
- Diagnose and resolve hardware/software issues including OS, network connectivity, and security protocolsDocument troubleshooting steps and maintain accurate ticketing system records
- Assist with software installations, updates, and system configurations
- Participate in cross-departmental IT projects under supervision
- Learn and apply best practices for data privacy and compliance standards
- Collaborate with senior engineers on complex incident resolution
Qualifications
- High school diploma or equivalent; pursuing or completed college degree preferred
- Basic understanding of Windows/macOS operating systems and networking concepts
- Customer service mindset with strong communication skills
- Ability to troubleshoot hardware and software issues logically
- Flexibility to work varied shifts including evenings/weekends
- Valid California driver's license (for occasional equipment transport)
- CompTIA A+ certification or equivalent experience considered
- Proficiency with ticketing systems like ServiceNow or Jira