Job Description
Launch your IT career with TechNova Solutions! We're seeking passionate IT Support Trainees in Virginia Beach to join our award-winning team. No prior experience required – we provide comprehensive training and mentorship to transform you into a skilled IT professional. You'll gain hands-on experience with cutting-edge technology while supporting our Fortune 500 clients. Enjoy competitive benefits, career growth opportunities, and a collaborative work environment that values innovation and continuous learning.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems
- Provide Tier-1 technical support via phone, email, and chat
- Manage Active Directory accounts and permissions
- Document IT incidents and resolutions in ticketing systems
- Assist with network diagnostics and security protocols
- Participate in cross-departmental IT projects
- Complete certification training tracks (CompTIA A+/Network+)
Qualifications
- High school diploma or equivalent; college coursework preferred
- Basic understanding of Windows OS and networking concepts
- Excellent problem-solving and communication skills
- Customer service mindset with patience and empathy
- Ability to work in fast-paced, deadline-driven environments
- Strong organizational and documentation abilities
- Willingness to learn new technologies quickly