Job Description
Join our dynamic IT team in Austin and kickstart your career in technology! As an IT Support Trainee, you'll receive hands-on training in network administration, system troubleshooting, and cybersecurity fundamentals. We offer a structured mentorship program designed to transform passionate individuals into certified IT professionals. Our collaborative environment encourages innovation and continuous learning, with opportunities to work with cutting-edge technologies and industry experts. If you're ready to build a future in IT while making a tangible impact on our organization's digital infrastructure, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist in deploying and maintaining desktop/laptop systems
- Document IT procedures and create knowledge base articles
- Collaborate with senior IT staff on infrastructure projects
- Monitor system health and perform routine maintenance tasks
- Participate in security audits and compliance initiatives
- Train end-users on new technologies and best practices
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic understanding of Windows/Linux operating systems
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Ability to work independently and in team environments
- CompTIA A+ certification or willingness to obtain within 6 months
- Valid driver's license and reliable transportation